Online Training Frequently Asked Questions

Do I need high speed internet to attend a seminar?
Yes, you will need internet that is faster than dialup. Most non-dialup services should be fast enough such as DSL, Cable, and other services. We hope to eventually also have most sessions available on DVD for anyone who cannot attend a live session. Sign up to receive information when DVDs become available.

Do I need any special software?
No, but yes. You do need a web browser such as Internet Explorer 6.0 or higher or Firefox 3.0 or higher. Almost all computers have this. You will also need to have Java™ installed which is a free download and should download automatically if not installed. Again over 95% of computes already have Java installed. So, even if you do not have this software currently, you can get it for free. For more information on requirements, visit https://www2.gotomeeting.com/en_US/pre/faq.tmpl.

Can I attend using a Mac computer?
As long as you have a compatible web browser, Mac users can view the presentation. Visit https://www2.gotomeeting.com/en_US/pre/faq.tmpl for more details.

What happens after I register? How will I get into the meeting?
Try to register at least 24 hours in advance so we can email you your log in information. We will send you can email at least one day in advance with a link to the meeting. Just click on the link and it will take you to the meeting. Click here to view a video showing how to log in and see how the online tools work.

Do I have to use a phone to hear it? Can I ask questions during the meeting?
You have two options for sound: you can use your computer or use a phone. If you use a phone, you will call a number after you get logged into the computer part (this is a long distance number, so consider using a cell phone with plenty of minutes, a good long distance plan, or our computer option). Once you have called, you will enter a 9 digit number that you received with your confirmation email. Finally, you will enter a one or two digit pin number to associate your phone with your name in the conference.

If you use the computer option, you will not need to pay for long distance. Simply turn on your computer speakers or put on headphones to hear the sound. If you want to be able to speak also, you will need a microphone plugged into your computer also. You do have the ability to mute your microphone or telephone at any time during the meeting.

There is a built in chat typing feature that you can use to ask questions during the seminar. Most seminars could be viewed without you needing voice contact, but it can be helpful for asking questions. Voice is helpful during workshops.

Can I test my system ahead of time to make sure I know how to log in?
Yes, once you receive your email with your log in link, you will be able to log in. Since the presenter will not be logged in, you will not be able to see anything, but this is a good way to test your system. Contact webmaster@cornmazesamerica.com if you have questions or concerns.

What if I have problems and cannot get into the training when it starts?
We recommend that you log in with your computer at least 5-10 minutes early to help solve any technical problems. If you are calling in, most callers connect their call in about a minute and a half. If you have questions you may be able to reach the presenter at (608) 352-0175 up until a few minutes before the presentation starts. If you get logged in at least, you can also use the typing chat feature in the meeting to ask for help. We do ask that you test your system ahead of time so that you hopefully find any bugs early. If you still have problems and cannot attend the meeting, please contact us after the meeting has ended and we will do our best to address your problems and provide an alternative solution.

You may notice that many of our seminars are related to learning computers and you may not be an expert. We are here to help you and we are confident we can get all willing attendees in as long as your system is compatible. If you want to test your system before purchasing a seminar, please contact us. You may also want to consider attending one of our free seminars to see a seminar in action.

How many computers can I view the presentation with? Can I show it to a large audience?
You will only be able to log on using one computer. We limit most sessions to 15 attendees to give you the best chances of asking questions. We ask that no more than 3 participants view a session on one computer. If you would like a presentation for your organization or would like pricing for state or other associations, please contact sales@cornmazesamerica.com or call (608) 352-0175.

I want to try setting up Facebook, a website, write a press release, or do other ideas covered in your sessions, but I want one on one help. Do you offer this?
Yes! If you want these services set up, we can help you using the same interface as our training. We will let you do the work so you learn and know how to do it again, but we will guide you through the steps. Or, if you have other needs, we can personalize consulting just for you. Hourly rates are available at a very affordable fee. Contact sales@cornmazesamerica.com for more information.

I do not have high speed internet or I cannot make it to any of the times listed. Can you send me an email when DVDs become available or if more sessions are added?
We would be happy to do that. Just fill out this form.